Support and Help Channels
A 60 mins Ticket Solution Guarantee
Our customer assistance team is online 24/7 to attend to every one of your help requests. Every single ticket you post to us will be responded to within up to 60 minutes. If your problem requires assistance from an administrator, we are going to address the ticket to the technician in charge and will inform you that the case is under control.
Qualified Technical Assist Service
We provide you with 24/7 technical assistance through a super–fast ticketing solution incorporated into your Control Panel. You’re able to write to us whenever you want about any of the applications that come pre–configured on your virtual server, which include the desired Linux OS, the server administration panel and our custom created Website Control Panel.
An Educational Help Zone
An extensive and constantly updated article base is integrated into our custom–built Website Control Panel. It offers quick tips about how to perform all the main web site managing duties. The Help zone offers you comprehensive how to content articles and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.