Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section integrated into Esynchost’s Website Control Panel features a selection of help articles and regularly asked questions. Aimed towards fixing any common problem that you may chance upon, they are contributed by our support team of competent technicians.

  • Top quality support service

  • Video Tutorials

  • For users who’d rather discover how to fix a common issue by watching an educational video, we’ve added a compilation of video tutorials to our Website Control Panel. All the instructional videos are concise and simple to follow. They offer you visual demonstrations of various web site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock customer service with a sixty–minute support ticket response guarantee. A team of professional support engineers will be online for you to reply to all the enquiries that you may have. During non–peak hours, an answer will be given within just twenty minutes.