Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be attended to within maximum one hour after the support ticket or email is submitted. If your case calls for further assistance from a sysadmin, we will direct the ticket or the e–mail to the person on duty, right away and will leave a note to notify you that more time will be required for reaching a solution. And if you make use of the Optional Managed Services package, any of the server administration services included there will be executed whenever you decide.
A Top–Notch Customer Care Service
We will be available to you 24–7–365 to reply to any enquiries that you may have connected to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance handling server administration procedures, you can take advantage of our Optional Managed Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
We have equipped the Website Control Panel with a circumstantial knowledgebase, which features detailed explanations of its features and functionalities. Plus, we have prepared exhaustive video tutorials that will further show you how to carry out a particular action or troubleshoot a regularly experienced problem. All the how–to articles and the tutorial videos are readily accessible from each Website Control Panel section through the Videos and Help buttons in the upper right corner.