Being able to communicate with your cloud hosting provider if you have any kind of questions or encounter any difficulties is important and how fast they'll answer and take action is often essential, especially if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are, in addition a way to recognize actual suppliers from resellers. The second generally respond just to emails or support tickets and you will need to wait for a whole day or more so as to get a response. If your trouble calls for several replies, you could end up losing a few days in order to have a problem solved. With an authentic and reliable website hosting provider, you should be able to contact the support team at any moment and get a quick response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

Our Linux cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make an order or you are an existing customer and you have any question or some problem, you'll be able to contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any matters which require extra time to investigate and resolve. Unlike a number of other web hosting providers, our trouble tickets come with a guaranteed maximum response time of just one hour, therefore whatever the problem is, it'll be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting services that we offer feature 24/7 customer and technical support, so whatever the issue you have, you're able to contact us and we will give you a hand quickly. Our guaranteed answer time for every e-mail message or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds 20 min. In addition, we have phone support with several local numbers internationally and a live chat, so you can get in touch with us and find more info about our services even if you do not have an account yet. We are able to help you with nearly any question or a problem you have - payment methods, package specs, email setup, web hosting account settings, and many others. If you use our services, you will never have a situation where you have to wait for a few days to get an issue solved like you may need to do with lots of other service providers.

24/7 Customer Support in VPS Web Hosting

With our Linux VPS web hosting services, you won't need to wait for more than one hour to receive support for any problem that you could experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support crew. In addition, we have local phone numbers in several countries around the globe as well as a live chat service where we will assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous methods of communication, so whatever your question or problem is, there is always somebody to help you out promptly. In case you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max response time warranty, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so if you open a support ticket via your billing account or you send an e-mail message related to any problem with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option in case the matter in question requires longer time to be solved or in case it should be given to our administrators, because it's easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.