Although this is not the mainaspect in order to recognize a trustworthy cloud hosting provider from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you aren't working with a one-person company and that you will be able to get in touch with someone any time you're in need of help. The phone support for hosting services may range from standard to experienced, thus the issues that can be resolved with a phone call differ based on the service provider. In most cases, these issues are more basic and feature billing or 1st level tech issues as more complex matters generally require a support ticket where both you and the system administrators can follow the proceedings with a particular issue. Still, the option to call your supplier can save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting packages feature phone support 14 hours per day even on public holidays, which means that if you don't have an account yet, you're able to call and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to call the phone number that is nearer to you. If you are a current customer, we will help you promptly with all the general and billing issues as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to consult with a live person to get things done immediately. Of course, some problems simply cannot be resolved on the phone, so if this is the case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

When you want more info regarding the Linux semi-dedicated hosting services that we supply, you will be able to call one of the three support lines we have around the globe - in the U.S.A., the UK and Australia. By doing this, you will be able to check ahead of time if our solutions will be suitable for your sites. If you're already our client and you own a semi-dedicated account, you will be able to contact us on the phone for fourteen hours daily about any type of billing or common matters. For entirely tech problems you will be able to take advantage of our ticketing system and contact our technical support as someissues just require more time to be resolved, but we can help you over the phone with quite a few minor technical problems as well, saving you efforts and time.