If you ever have any enquiries concerning your hosting account or if you face a problem with your websites, you’ll need to get in touch with the hosting company’s client support team. It may not make any difference how swiftly they’ll answer when you've got an inquiry of a generic nature, but a problem like an aborted web app update, for instance, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the site will be inoperational. If you offer goods or services online, any outage will unfavorably affect your website and you may lose existing or prospective customers. A lot of web hosting providers, particularly resellers, respond to support tickets and e-mails within 24 hours, but in the digital era that’s much too long, as customers will hardly ever return to a site that’s not functioning correctly over extended intervals.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any customer support ticket that you post or any email that you send is only sixty minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your enquiry or problem may be, we will help you out instantly and will provide you with the needed information to resolve any problem with your sites. The actual reaction time usually doesn’t exceed fifteen to twenty minutes, which implies that you can forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting all day only to obtain a reply that more information is necessary while nothing’s solved. We will give you assistance in an instant simply because we are aware of precisely how priceless time can be in the dynamic e-world. The 60-minute response time guarantee applies to any technical or billing query that you may have in regards to our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service team representatives are available at all times and they will respond to any support ticket that you send from our web hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed irrespective of whether you have a generic inquiry concerning your semi-dedicated server or you run into a certain predicament and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24/7/365 to address any general, technical or billing issue. In case you contact us about anything that is within our capability, we will resolve it before we answer, which goes to say that you won’t have to wait around for hours or days while the problem persists. If there’s something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try, what steps to take, etc.