Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your files or updating various account settings. The ticketing system is being strictly monitored 24-7 by our technical support team members and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any technical or billing issue. In addition, you can see a number of informational articles, which will help you fix the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything in one place, which is why we’ve incorporated a ticketing system into the in-house created Hepsia Control Panel, which is offered with each semi-dedicated server package. This will enable you to handle the communication with our client service staff together with your web space, which implies that you will not have to memorize one more username for some other admin dashboard. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks while you’re browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using a smart search function or have a look at relevant knowledgebase articles with solutions to commonly encountered difficulties. The built-in ticketing system is strictly monitored 24/7 with the maximum response time being only one hour, so there will always be someone to help you out.