There are several ways to touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a trouble ticket system. It is the easiest channel of communication for many reasons. If no tech support staff representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of information without having to worry about typos, and in case a certain issue needs more time to be solved or a number of responses have to be exchanged, all the info will be in one location, so each party can always see the comments supplied by the other one. The negative side of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use at least two separate admin dashboards and this number can increase in case you want to administer a couple of domains. Also, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your files or updating various account settings. The ticketing system is being strictly monitored 24-7 by our technical support team members and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any technical or billing issue. In addition, you can see a number of informational articles, which will help you fix the most commonly faced difficulties yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one place, which is why we’ve incorporated a ticketing system into the in-house created Hepsia Control Panel, which is offered with each semi-dedicated server package. This will enable you to handle the communication with our client service staff together with your web space, which implies that you will not have to memorize one more username for some other admin dashboard. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks while you’re browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using a smart search function or have a look at relevant knowledgebase articles with solutions to commonly encountered difficulties. The built-in ticketing system is strictly monitored 24/7 with the maximum response time being only one hour, so there will always be someone to help you out.